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Cost of shipping returned goods are to be assumed by the consumer.
Restocking fees: Any product returned is subject to restocking fees.
1-14 days after purchase: 15% Re-Testing/Repair/or Refund
14-30 days after purchase: 25% Re-Testing/Repair/or Refund
After 30 days: 50% Re-Testing/Repair/or Refund
After 60 days: Returns not accepted, Repair Service Only.
No refunds or exchanges will be made on QCUSA INC. products that were not purchased directly from QCUSA INC.
All items OLDER than 60-DAYS of invoice can ONLY BE SENT BACK FOR RE-TESTING FINALIZED BY AN ITEM REPAIR or REPLACEMENT(no credits)
QCUSA Inc. and Associated Websites, offers a Conditional 30-day money-back guarantee.
This means that within 30 days of the date of invoice you may
return your purchased item in resalable condition (in original packaging, with all supplied drivers/manuals/cables/adapters etc.) and receive a refund for the purchase price of your returned item minus a 15%-25% re-stocking fee. To receive a refund, the Return Merchandise Authorization Number (a.k.a. RMA Number) must be posted on the outside of the
package (no markings on product packaging, just the outer shipping box)and include an explanation for the reason of return, including customer name, purchase order number,
telephone number, and e-mail address. A refund will be issued when we receive the package, test it, and confirm
that it is in resalabe condition.
It is recommended that shipping of returned merchandise be via UPS, Federal Express, or US
Mail (returns via US Postal Service must be in a “insured” and "trackable" form).
QCUSA Inc./Secursite/Afilliates are not responsible for lost packages. (make sure it is shipped secured properly trackable and insured)
Refunds will be credited to the original buyer's account.
All refunds will be credited at lesser of current market value or purchase price.
Removal of serial numbers will void all warranties. Items being returned to us with missing serial numbers, will be refused and returned to the customer.
Shipping costs are not refundable.
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