Lost Package Report

Merchandise Not Received Statement Please sign, date and then fax this statement to Ashley at fax number 727-209-1302.


I, ____________________________________________(first and last name) did not receive the following purchased item(s):
_______________________________________________(missing item part or SKU number)

I did not receive the package the item was shipped in, tracking number follows: _______________________________________________(please enter tracking number)

I did have the opportunity to contact and check with my family members and /or co-workers who might have any knowledge of this shipment! I am fully aware that the shipping company’s (UPS or FEDEX) website shows that this item was delivered to the address that I provided to CoolGear Inc. when I placed my order online with one of its websites. I am requesting a REFUND or REPLACEMENT (circle one) as I am not in possession of these products nor am I aware of anyone receiving this shipment and or the merchandise, i.e.: “services have not been rendered”. All shipments are insured and will be investigated by the Shipper/Local Authorities Etc.

I hereby declare this statement to be true.

Signature: ______________________________

Date: _________________________________

Please Note: Any and All customers who initiates a Chargeback Procedure through their bank prior to providing this signed statement to CoolGear Inc. loses all right to privacy and may be charged with FRAUD in accordance with local laws.