Returned Items must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Return Authorization Form for  Replacement Or Repair Or Credit  Return for credit. Product must be purchased in the last 30 days and returned unopened in original packaging. *** Enclosures Are Excluded from Credit Refund Policy. Assembly of Drive Enclosures requires both mechanical and computer skills, THERE IS A RESTOCKING FEE ON ALL RETURNS ALL ENCLOSURE SALES ARE FINAL. Due to the volume of uninformed purchases, enclosures can be returned FOR WARRANTY REPAIR ONLY (NO REFUNDS). Please Use Option Below If you Require Re-Testing and Compatibility Check on your Enclosure Purchase!    Return for repair/replacement. Please include all accessories when shipping the defective or incompatible parts. Must Complete Entire RMA form   ALL FIELDS ON THIS FORM ARE REQUIRED AND MUST BE FILLED OUT CORRECTLY All items OLDER than 30-DAYS of invoice can ONLY BE SENT BACK FOR RE-TESTING FINALIZED BY AN ITEM REPAIR or REPLACEMENT(no credits) QCUSA Inc. and Associated Websites, offers a Conditional 30-day money-back guarantee. This means that within 30 days of the date of invoice you may return your purchased item in resalable condition (in original packaging, with all supplied drivers/manuals/cables/adapters etc.) and receive a refund for the purchase price of your returned item minus a 15%-25% re-stocking fee. To receive a refund, the Return Merchandise Authorization Number (a.k.a. RMA Number) must be posted on the outside of the package (no markings on product packaging, just the outer shipping box)and include an explanation for the reason of return, including customer name, purchase order number, telephone number, and e-mail address. A refund will be issued when we receive the package, test it, and confirm that it is in resalabe condition. It is recommended that shipping of returned merchandise be via UPS, Federal Express, or US Mail (returns via US Postal Service must be in a “insured” and "trackable" form).  QCUSA Inc./Secursite/Afilliates are not responsible for lost packages. (make sure it is shipped secured properly trackable and insured) Refunds will be credited to the original buyer's account.  All refunds will be credited at lesser of current market value or purchase price. Removal of serial numbers will void all warranties. Items being returned to us with missing serial numbers, will be refused and returned to the customer. Shipping costs are not refundable. Name : Invoice Number /PO/Order# : Phone  No: Invoice Date (MM/DD/YYYY) : Day-Time Phone Number (required if there is any problems with your return) // Email  Address : Optional Cell Phone Number: Return SHIP TO Address : Please Provide UPS/FEDEX Address where you would like your return sent back! ENTER NO-RETURN IF REQUESTING CREDIT! Item(s) Information : Part Number(s)   for Item(s) : Short description of item  : 1. QTY: 2. QTY: Reason for Return  : Defective  Product  (all of our products are tested prior to shipment , upon arrival at our facility they will be re-tested)Is Your Product Less Than 30-days Old? YES   NOPLEASE FILL OUT FORM BELOW Wrong  Product Did we Ship you the incorrect product or did you order the incorrect product! (please select one of the check-boxes)   Incompatible  with  My Current  Hardware *REQUIRED: PLEASE FILL OUT FORM BELOW, False Claims will Constitute FRAUD and NO REFUND Will be given!   Product Must be in original condition and less than 30-days from invoice date for this type of return! I Have Changed My Mind, do not need this product (I do understand that a min  15%-25% restocking will apply for handling my return) IF YOU DO NOT PROVIDE ALL THE DETAILS ABOUT YOUR SYSTEM AND YOUR SPECIFIC PROBLEM, IT MAY TAKE UP TO 90-DAYS FOR US TO BE ABLE TO REPLICATE YOUR PROBLEM. WE DO NOT HAVE ANY MIND READERS ON OUR STAFF, SO PLEASE MAKE SURE TO PROVIDE ALL IMPORTANT INFORMATION! Problem Description  : Your system information: (required 50% restocking fee applies if we have to test item on all our test machines, so please tell us more about your system so we can replicate/address problem with similar specifications on our test machine) Operating System Used? WINDOWS MAC OS UNIX LINUX LINDOWS OTHER NOT ON THIS LIST   Operating System Version? WINDOWS 98 WINDOWS 98 SE WINDOWS ME WINDOWS NT WINDOWS 2000 WINDOWS XP WINDOWS ? MAC 9.1 MAC 9.2 MAC X LINUX ? NOT ON THIS LIST   Computer Speed?  MHZ   Computer Memory Size?  MB   Computer Drive Size?  GB   Other Computer information you think might be vital in replicating your problem: If you have tech support session Id numbers, please provide here. If not please cut and paste our tech support e-mail responses here:         IF YOU NEED TO GET HELP FROM OUR TECH SUPPORT PLEASE CLICK HERE!         Please note: If we can CONFIRM problems you are having on one of our test systems there will be no restocking fee providing product is sent back in PERFECT(like new) Condition: If however Product is NOT returned within our Policy Guidelines, there may be a 25%-100% restocking fee (100% -items returned unsalable condition or without all acessories ) Also if we are unable to replicate your problems on our test machines there will be a 15-25% restocking fee applied as our devices are not guarantied to work with all configurations of systems(also this type of work is not free, we have to pay our guys and we can not sell item as new... so please understand) All Items Sent Back After 30-Days of invoice Date will be considered ONLY for WARRANTY REPAIR (NO REFUNDS AFTER 30-DAYS) I have read and aggree to this policy Please Submit form>>> Please have your printer ready, next page will give you full instructions on returning item back to QCUSA Inc. Please Print, Sign And Include this Next Page With Your Shippment Back!